A modern platform that empowers citizens to interact efficiently with the mayor's office, submit requests, and receive updates in real time.
Citizens can register easily and gain access to a personal dashboard where they can manage all requests, receive notifications, and view the status of their interactions with the mayor's office.
Example: A resident logs in to submit a request for a birth certificate and later sees a notification that additional documents are needed, with clear instructions on what to upload.
The mayor's office configures the list of request types available on the platform (e.g., civil documents, permits, certificates). For each request type, they define required documents and validation rules.
Example: For a residence permit request, the system prompts the citizen to upload ID, lease contract, and proof of income. The platform ensures that incomplete requests cannot be submitted.
Every status change or action by the city hall employees triggers a notification to the citizen—email, SMS, or in-app—so they are always informed about their request.
Example: If a request is marked as “Waiting for additional documents,” the citizen is immediately notified and can respond without needing to call or visit the office.
Citizens can report public issues (e.g., potholes, broken streetlights) by placing a pin on the map, describing the problem, and submitting it directly to the responsible department.
Example: A user notices a pothole near their house, opens the app, clicks on the map, adds a photo and description, and submits the report. The maintenance team receives it instantly.
Citizens can see the history of their requests and responses, ensuring transparency. City hall employees can also provide clarifications when something is missing or cannot be processed.
Example: If a request for a property certificate cannot be completed due to outdated records, the employee sends a message asking for updated documentation, which the citizen uploads directly.